activate

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Posts: 1
Joined: Thu Jun 25, 2015 9:18 am

activate

Postby rogernaess » Thu Jun 25, 2015 9:22 am

today is the 3 time I had to activate my Smart photo, it means the i loosing all my saved effects :oops:

Posts: 79
Joined: Tue Mar 02, 2010 11:32 am

Re: activate

Postby gary » Fri Jun 26, 2015 10:07 am

This is quite rare but does happen to a few people. It can happen if the system fingerprint switches between two different values, which might depend on some hardware configurations of machines. We have a solution for this but it means knowing some details about your license so we can generate the keys that will work for your machine. Could you contact support by opening a support ticket on the http://www.smartphotoeditor.com/support/ pages and the team there can check this applies to you and give you the keys.

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