Smart Photo Editor stop when saving

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Joined: Thu Jan 24, 2013 11:39 pm

Smart Photo Editor stop when saving

Postby fotofrede » Thu Jan 24, 2013 11:44 pm

After composing a pic whit around 15 pics in, it stops when I have saved 15 %... (I can save as session but not as file ) :evil:

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Joined: Thu Feb 25, 2010 7:11 pm

Re: Smart Photo Editor stop when saving

Postby admin » Fri Jan 25, 2013 10:36 am

Hi fotofrede,

I'm writing you a private message to try and help you.

Tony

Posts: 2
Joined: Sat Feb 23, 2013 8:06 pm

Re: Smart Photo Editor stop when saving

Postby Danielleannetted » Sat Feb 23, 2013 8:10 pm

The same thing happens to me. I can save the photos that already JPGs but I can not save my raw images at all
not even as a session the program crashes. :x
On the mac side it will not save anything at all.

Site Admin
Posts: 2482
Joined: Thu Feb 25, 2010 7:11 pm

Re: Smart Photo Editor stop when saving

Postby admin » Mon Feb 25, 2013 11:47 am

Hi Danielle,

We've had a few people report this problem and so far what has fixed it for all of them is just waiting longer for the image to save. On lower specification machines with a low amount of RAM, some effects do take a long time to save (15 minutes or more) particularly ones which include noise reduction. If that's not the case, reply to this thread and we can investigate further.

Tony

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