Moving from PC to PC

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Posts: 12
Joined: Sun Nov 11, 2012 9:59 am

Moving from PC to PC

Postby Paulcowie » Mon Apr 15, 2013 7:32 pm

I have just switched from Windows 7 to Windows 8 and in the process lost my SPE - so downloaded to the new machine - now I have a trial version whivh is trying to make me buy it again - I have the key for the current system - surely I don't have to buy it again??

Site Admin
Posts: 2482
Joined: Thu Feb 25, 2010 7:11 pm

Re: Moving from PC to PC

Postby admin » Tue Apr 16, 2013 9:42 am

Hi Paulcowie,

No, you won't have to buy it again. You can use the licenses manager to find your token and get download links to the full version.

Tony

Posts: 12
Joined: Sun Nov 11, 2012 9:59 am

Re: Moving from PC to PC

Postby Paulcowie » Tue Apr 16, 2013 6:28 pm

Thanks Tony

I have now downloaded the full version and it won't accept my activation token because I used it before when I added SPE to my laptop. ! :(

Site Admin
Posts: 2482
Joined: Thu Feb 25, 2010 7:11 pm

Re: Moving from PC to PC

Postby admin » Wed Apr 17, 2013 9:15 am

Hi Paulcowie,

In that case, you'll have to open a support ticket and our support staff will be able to help you.

Tony

Posts: 12
Joined: Sun Nov 11, 2012 9:59 am

Re: Moving from PC to PC

Postby Paulcowie » Thu Apr 18, 2013 4:32 am

Hi Tony

Thank you very much - finally sorted out - thanks to Julia at Anthropics! :D

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