the programme keeps crashing on saving.

[DWimages Profile]

I have lost all my work 5 times now. It all goes ok and then when I go to save the work it crashes, it never did that before. help please!

[admin]

Hi,

Have you recently upgraded to Maverics by any chance? We've found a few bugs in the Area Treatment tool that have appeared on Maverics, which we are looking into. If not, could you tell me where it's crashing?

Tony

[admin]

If it's recently started crashing on saving, it's also possible you're running out of memory. Are you using very large images with complex effects? We are currently working on a 64 bit version of SPE, which should improve memory issues.

Tony

[DougPage Profile]

I get the same "crash on save" problem also. I'm working on large merged panoramas (3x1 format). When the pixels are greater than about 10000 wide SPE often crashes on Save - usually when 3 or more effects applied. I figured it is a memory problem. Tried closing all other programs, but not much difference. One thing that seems to help is to save as TIF with Lossless Compression rather than Uncompressed.

Any other suggestions?

Won't 64 bit create files that are ridiculously large - or do I misunderstand 64 bit?


** Using a Macbook 2.26 Ghz Intel Core 2 Duo with OS X 10.6.8 / 4GB DDR3 / 50 GB available on HD

[DBenterprises Profile]

The program running in 64 bits as opposed to 32 bits will have no bearing on file size!
I would suggest having a 64 bit machine, running the 64 bit program with at least 8gb RAM.

[admin]

What DBenterprises says is completely true. You can get the 64 bit version by checking for updates, but if that doesn't help (it should) I'm afraid more RAM is possibly needed.


Tony

[davmccand Profile]

Help, spent ages editing photo and cant save as JPEG, as reported here it keeps crashing on save. I can save as session though nothing else after adding effects.

I don't have any probs with effects / crashes in Photo Shop would love for this program to run smoothly,

Is there any suggestions ??

Dave

Application: Smart Photo Editor (64-bit)
Edition: Full Version
Product code: PE-F-en-v1.20.1 / ZRaw-v1.3
Fingerprint: V1K1747U5U9WXL9Q
Platform: Windows
Operating System: Microsoft Windows 8.1|C:\WINDOWS|\Device\Harddisk0\Partition4 64-bit (6.3.9600)
Language: 2057
Computer Name: DAVESPC
Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
Number of Physical Processors: 1
Bios:
Bios Release Date: 20130905
System Model: 770Z5E/780Z5E
System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
Memory: 8192 MB
Free Disk Space on Boot Partition: 799589109760 Bytes
FreePhysicalMemory: 5885816 KB
FreeSpaceInPagingFiles: 9050152 KB
FreeVirtualMemory: 15113188 KB
Current Date/Time: 13/3/2014, 23:38:12
Qt: 4.8.2/4.8.2

[admin]

Hi Dave,

First make sure you've got the 64 bit version of the software. If you have and it still crashes, could you open a support ticket and our support team will try and reproduce your problem for me to fix.

Tony