system crash

Any crashes, places where the software didn't work as you expected, please let us know here.
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system crash

Postby preacha » Tue Aug 25, 2015 9:38 pm

I just updated and every time I try to save the system crashes . What's the problem

Site Admin
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Re: system crash

Postby admin » Wed Aug 26, 2015 9:46 am

Dear Preacha,

Which version are you using? 1.21.15 is the latest version. Are you using the 64 bit version? Does it crash after saving any edit? Can you save a session file?

Kind regards

Tony

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Joined: Fri Apr 10, 2015 7:47 pm

Re: system crash

Postby preacha » Wed Aug 26, 2015 5:06 pm

Hello Tony I updated to the new version and I am using the 64 bit. Every time I edit picture it's crashes

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Joined: Fri Apr 10, 2015 7:47 pm

Re: system crash

Postby preacha » Wed Aug 26, 2015 5:33 pm

PLEASE HELP WITH THESE CRASHES. CAN'T GET ANY WORK DONE.

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Re: system crash

Postby admin » Thu Aug 27, 2015 10:10 am

Dear Preacha,

If you just want to go back to the previous version you can download it from one of these links:


64 bit windows
Standard edition:
http://cloudfront.portraitprofessional. ... etup64.exe

Studio edition:
http://cloudfront.portraitprofessional. ... etup64.exe


32 bit windows

Standard edition:
http://cloudfront.portraitprofessional. ... rSetup.exe

Studio edition:
http://cloudfront.portraitprofessional. ... oSetup.exe

Kind regards,

Tony

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Joined: Fri Apr 10, 2015 7:47 pm

Re: system crash

Postby preacha » Fri Aug 28, 2015 1:58 am

Thank you. Much better

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Joined: Mon Jun 01, 2015 2:26 pm

Re: system crash

Postby tbup » Mon Aug 31, 2015 2:42 pm

with my Mac Pro there is no problem, with the Powerbook Pro the software crashes a lot when I'am working

64bits, latest version

Greetings

Will

Site Admin
Posts: 2482
Joined: Thu Feb 25, 2010 7:11 pm

Re: system crash

Postby admin » Tue Sep 01, 2015 9:57 am

Dear Will

Thanks for letting us know. I've notified our tester to look into it. Any information about what you were doing when the crash happens would be very useful. In the meantime, you can download the previous version here:

standard:
http://cloudfront.portraitprofessional. ... etup64.pkg

studio:
http://cloudfront.portraitprofessional. ... etup64.dmg

Tony

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