Glowing Beauty Feature

[pblanchard Profile]

I'm trying to save in JPG the feature "glowing beauty" and always get an error message. I've been trying for days, and this is the only feature that won't allow me to save it. HELP as I really like the feature.

[eadams Profile]

I'm trying to save in JPG the feature "glowing beauty" and always get an error message. I've been trying for days, and this is the only feature that won't allow me to save it. HELP as I really like the feature.

Hello pblanchard!

What error message do you get?
I assume you are using SPE as a standalone.

[pblanchard Profile]

Process: SmartPhotoEditor [11120]
Path: /Applications/SmartPhotoEditor.app/Contents/MacOS/SmartPhotoEditor
Identifier: com.anthropics.SmartPhotoEditor
Version: 1.21.15 (???)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: SmartPhotoEditor [11120]
User ID: 501

Date/Time: 2016-07-24 19:20:39.696 -0400
OS Version: Mac OS X 10.11.6 (15G31)
Report Version: 11
Anonymous UUID: 9AB164DD-B59F-C99D-447D-83F386865693

[admin]

Hi Pblanchard

That doesn't look like an error message. Are there more details you can get? Can you save it as a session file?

Kind regards

Tony

[pblanchard Profile]

It always indicates that it quits unexpectedly and I have the option to re-open or close. But, when I reopen and try again, I get the same message over and over again. This has been happening for a very long time every time I use "glowing beauty" effect.

[admin]

Could you post a screenshot of what happens when you get the error?

Thanks

Tony