Was unstable---now not working at all.

[DreamRiver Profile]

I have windows 8 64 bit. There were times that the software stopped responding frequently, but I could restart and it reloaded the file and then I could move on. Other times it worked fine. Until tonight, I can open the JPEG I want to work on, select one effect, and then when I want to select an area, it stops responding. Reloading, or restarting my computer does not solve the issue. I have not made any changes to my system, so I am unsure why this problem is now at this level. Frustrating because I basically cannot use it at all. The trial version did not have these issues, had I known I would not have made the purchase.
Any suggestions?

[admin]

The trial version is essentially the same software as the bought version, the only difference is that save is enabled, so it's unlikely to be the difference between the two pieces of software. The first thing I'd recommend is uninstalling and reinstalling using the license manager. If that doesn't fix it, the best thing to do is open a support ticket, and our support team will try and work out what's going on.

Kind regards,

Tony

[DreamRiver Profile]

Will I lose the effects that I have saved for my own use if I reinstall? The strange thing is after I cleared all my temp files it worked fine last night, but today it is not. Well, thank you for the help I will keep trying and open a support ticket if I can't manage.

[admin]

No, you shouldn't loose any effects if you choose Keep Effects Gallery and settings. If in doubt you can take a backup of the C:\Users\YOUR LOGIN NAME\AppData\Local\PhotoEditor\user directory, as that's where all your saved effects live.

Tony