AREA Treatment
Forum rules
You are viewing the Community Help Pages. They are on-line forums where people can come to ask questions about the Smart Photo Editor and all the replies and relevant information are kept in the same place.
You are viewing the Community Help Pages. They are on-line forums where people can come to ask questions about the Smart Photo Editor and all the replies and relevant information are kept in the same place.
15 posts
• Page 1 of 2 • 1, 2
- anita dean
- Posts: 2
- Joined: Wed Nov 15, 2017 5:27 pm
AREA Treatment
by anita dean » Fri Mar 22, 2019 8:03 am
Quite a lot of the time when I have carefully painstaking removed the background from my photo and then click the gallery for a new background the program just crashes and I have to start again !
Re: AREA Treatment
by admin » Mon Mar 25, 2019 11:22 am
Are you on the latest version of the software? Go to Help>Check for Updates to be sure. Also make sure you're using the 64bit version if you can.
Re: AREA Treatment
by lemonade » Tue Mar 26, 2019 7:27 am
Hi yes . I am using the up to date version and 64 bit..and have removed and re-installed the program as instructed by Erika.... and it still crashes when using the Area treatment.....I erase the bakground from an image ...then click the gallery ..then that is when it happens but not every time
Re: AREA Treatment
by admin » Tue Mar 26, 2019 10:36 am
If you're having trouble like that, I suggest you open a support ticket so our support team can help.
Re: AREA Treatment
by lemonade » Tue Mar 26, 2019 1:01 pm
I did put a ticket in .....and have done an un-install and a new re-install.....but it still does it....I have put another ticket in but no reply.................
Re: AREA Treatment
by eadams » Tue Mar 26, 2019 4:04 pm
I like your user name, lemonade!
I wonder what your computer specs are and whether you have the same crashing problem with all images. Have you tried to test it on different images of different sizes and resolutions? For testing purposes you needn't even select a real area of the photo, just click anywhere with the selection brush.
I wonder what your computer specs are and whether you have the same crashing problem with all images. Have you tried to test it on different images of different sizes and resolutions? For testing purposes you needn't even select a real area of the photo, just click anywhere with the selection brush.
Re: AREA Treatment
by lemonade » Wed Mar 27, 2019 8:09 am
Have tried all sorts of pictures but not different resolutions
Re: AREA Treatment
by admin » Wed Mar 27, 2019 10:42 am
If the software crashes when you press the Gallery button after selecting an area, it's possible your database is corrupt. You could try deleting this folder: C:\Users\YOUR USER NAME\AppData\Local\PhotoEditor\global. When you go back into SPE it will download a fresh copy of the gallery.
Kind regards
Tony
Kind regards
Tony
Re: AREA Treatment
by lemonade » Wed Mar 27, 2019 2:58 pm
Sorry but where do I find that ?...have looked everywhere for that title
Re: AREA Treatment
by admin » Thu Mar 28, 2019 10:40 am
Where it says YOUR USER NAME, replace it with the user name you are logged in as. Also sometimes AppData is hidden, but if you type it into windows explorer in the address bar it should work.
15 posts
• Page 1 of 2 • 1, 2
Who is online
Users browsing this forum: No registered users and 0 guests