not saving correctly
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You are viewing the Community Help Pages. They are on-line forums where people can come to ask questions about the Smart Photo Editor and all the replies and relevant information are kept in the same place.
You are viewing the Community Help Pages. They are on-line forums where people can come to ask questions about the Smart Photo Editor and all the replies and relevant information are kept in the same place.
7 posts
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- jessbentley
- Posts: 1
- Joined: Wed Dec 28, 2011 2:47 am
not saving correctly
by jessbentley » Wed Jul 18, 2012 4:46 am
every time i go to save its coming up dark and crap.. please hewlp has never done this before
- ArjunAnthroQA
Re: not saving correctly
by ArjunAnthroQA » Wed Jul 18, 2012 2:39 pm
Hi jessbentley,
Could you please open a support ticket at this link and let us know exactly what's going wrong. One of our support staff will then take a look at the issue and help fix it.
You can also try updating your copy of Smart Photo Editor to the latest version by going to Help> Check for updates and then download and install the new version. This may resolve the issue you're experiencing.
We hope this helps.
Could you please open a support ticket at this link and let us know exactly what's going wrong. One of our support staff will then take a look at the issue and help fix it.
You can also try updating your copy of Smart Photo Editor to the latest version by going to Help> Check for updates and then download and install the new version. This may resolve the issue you're experiencing.
We hope this helps.
- skanter123
- Posts: 4
- Joined: Tue Dec 11, 2012 3:44 am
Re: not saving correctly
by skanter123 » Sat Dec 15, 2012 9:30 pm
I'm having the same issue, and I just bought the software. When I save to jpeg or tiff it saves a different version than the one in the big window. I've sent two support tickets, no response.
Any ideas?
Any ideas?
- skanter123
- Posts: 4
- Joined: Tue Dec 11, 2012 3:44 am
Re: not saving correctly
by skanter123 » Sun Dec 16, 2012 8:51 pm
Still no reply from SPE.
Anyone else have this issue?
Anyone else have this issue?
Re: not saving correctly
by EmmaM » Mon Dec 17, 2012 11:16 am
Hi skanter123,
I'm sorry that you have been unable to contact us. Please be aware our offices are based in London and we work to UK office hours, Monday to Friday, 9am to 6pm.
Please open a support ticket here: http://www.portraitprofessional.com/sup ... icket_main. One of our support team will be able to help you resolve your issue.
I'm sorry that you have been unable to contact us. Please be aware our offices are based in London and we work to UK office hours, Monday to Friday, 9am to 6pm.
Please open a support ticket here: http://www.portraitprofessional.com/sup ... icket_main. One of our support team will be able to help you resolve your issue.
- skanter123
- Posts: 4
- Joined: Tue Dec 11, 2012 3:44 am
Re: not saving correctly
by skanter123 » Tue Dec 18, 2012 7:29 am
Emma, I've opened up two support tickets already and have received no response.
I will try a third...
I will try a third...
- skanter123
- Posts: 4
- Joined: Tue Dec 11, 2012 3:44 am
Re: not saving correctly
by skanter123 » Tue Dec 18, 2012 7:33 am
Sorry, I just noticed that there have been replies, but not in this forum. It wasn't clear where responses would be found...
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