can't open olympus Raw files
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- DouglasLoudon
- Posts: 1
- Joined: Fri Mar 09, 2012 2:09 am
can't open olympus Raw files
by DouglasLoudon » Fri Jun 08, 2012 5:22 am
I can't open Olympus Raw files in the updated version 1.10.13. Just my tif and jpeg. is there a fix for this. I have had to go back to an earlier version to work with my raw files.
- ArjunAnthroQA
Re: can't open olympus Raw files
by ArjunAnthroQA » Mon Jun 11, 2012 4:15 pm
Hi Douglas,
EDIT:
Hi Douglas, we've managed to recreate this issue and it appears to be a Mac specific Issue. We're working as fast as we can to resolve the problem and have a fixed build available to our users as soon as possible. You can ignore the text below as we've identified the issue and are fixing it now. Our utmost apologies and regrets that this has impeded your use of Smart Photo Editor.
I've just tried 1.10.13 on an .ORF file and have had it load the image correctly without issue. If your Raw files aren't ORF, would you please let us know what the file extension is. Also, would it be possible to have the Model of your Camera and/or an example file sent to us? You can use the free dropcanvas.com site to send us the file. If possible, please upload the image to dropcanvas and Private Message me the link it gives you via the forum.
Also, could you tell us if there are any error messages popping up.
EDIT:
Hi Douglas, we've managed to recreate this issue and it appears to be a Mac specific Issue. We're working as fast as we can to resolve the problem and have a fixed build available to our users as soon as possible. You can ignore the text below as we've identified the issue and are fixing it now. Our utmost apologies and regrets that this has impeded your use of Smart Photo Editor.
I've just tried 1.10.13 on an .ORF file and have had it load the image correctly without issue. If your Raw files aren't ORF, would you please let us know what the file extension is. Also, would it be possible to have the Model of your Camera and/or an example file sent to us? You can use the free dropcanvas.com site to send us the file. If possible, please upload the image to dropcanvas and Private Message me the link it gives you via the forum.
Also, could you tell us if there are any error messages popping up.
- nikonusa77
- Posts: 6
- Joined: Mon May 21, 2012 10:26 am
Re: can't open olympus Raw files
by nikonusa77 » Tue Oct 09, 2012 2:59 am
after you convert a RAW file,make edits,and SAVE AS...whats becomes of your original RAW file ????????????????..is it converted to JPEG ????..or is the file still there ???
Re: can't open olympus Raw files
by admin » Thu Oct 11, 2012 9:30 am
The original raw file is untouched.
Tony
Tony
4 posts
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