New user issues and one result.

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Posts: 3
Joined: Mon Jun 03, 2013 4:16 am

New user issues and one result.

Postby Trailblazer » Wed Jul 24, 2013 11:10 pm

Fairly new to this program,also have Portrait Professional - both excellent. However, I find Smart Photo having a big problem right now - trying to complete a composite and the photo zooms in so that the whole thing looks pixelated when brushing. Then quits. Did send in a ticket. Working on a brand-new iMac.

Now having new problem - the composite feature zooms waaaay in and is almost impossible to work with - here is an example. HELP solve this as I have been back and forth with support many emails.
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smart photo problems #1.jpg
smart photo problems #1.jpg (477.05 KiB) Viewed 2333 times
Halong Bay with Annie plain_pe.jpg
Halong Bay with Annie plain_pe.jpg (1.97 MiB) Viewed 2360 times
Last edited by Trailblazer on Wed Jul 31, 2013 11:35 pm, edited 1 time in total.

Posts: 31
Joined: Wed Jun 27, 2012 2:56 pm

Re: New user issues and one result.

Postby EmmaM » Thu Jul 25, 2013 10:55 am

Can you send me your support ticket number so that I can check your details?

Thanks,

Emma

Posts: 31
Joined: Wed Jun 27, 2012 2:56 pm

Re: New user issues and one result.

Postby EmmaM » Thu Jul 25, 2013 11:58 am

I've just come across your support ticket and have replied to you message.

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