Bug with Portrait Tutorial

Any crashes, places where the software didn't work as you expected, please let us know here.
Posts: 503
Joined: Mon Aug 27, 2012 9:06 pm

Bug with Portrait Tutorial

Postby Phelon » Sun Oct 27, 2013 11:00 pm

Tried this tutorial several times on the Mac, and it continues to not want to open a "new area", like to select the hair as a second area for treatment. Program just continues to show a spinning wheel.

Phelon

Posts: 31
Joined: Mon Jul 29, 2013 10:22 am

Re: Bug with Portrait Tutorial

Postby Vangelisz » Tue Oct 29, 2013 12:12 pm

Hi Phelon,

Thanks very much for your post. It seems that it happens only on the new Mavericks OS X (Can you confirm that you are using this version?). Hopefully we will able to provide a fix for this soon.
Please keep posting if you find any other bugs in Smart Photo Editor.
Thank you in advance.

Regards,
Vangelisz

Posts: 503
Joined: Mon Aug 27, 2012 9:06 pm

Re: Bug with Portrait Tutorial

Postby Phelon » Wed Nov 06, 2013 5:57 pm

Hi Vangelisz,

Yes, I upgraded to Mavericks. Luckily, I do have a PC option. Hope your team finds a quick update for the Mac SPE.

Best regards,

Phelon

Site Admin
Posts: 2482
Joined: Thu Feb 25, 2010 7:11 pm

Re: Bug with Portrait Tutorial

Postby admin » Thu Nov 07, 2013 10:27 am

Yes, the problem has been fixed. It's just going through testing at the moment.

Tony

Site Admin
Posts: 2482
Joined: Thu Feb 25, 2010 7:11 pm

Re: Bug with Portrait Tutorial

Postby admin » Fri Nov 08, 2013 4:48 pm

The fixed version is now available. The easiest way to get it is to go to Help > Check For Updates

Tony

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