activation token not working

[donnamattingly84 Profile]

I have my token from when I bought the smart photo editor, now when I try to open the application it askes for my token licenses and when I enter the token number from when I bought it I get a message that says that I cannot use the token because I have already used it before, but I have been having trouble with my editor losing the activation and now can't use it again, What can I do to get this back running?

[admin]

Hi,

If you open a support ticket, our support staff should be able to help you.

Tony

[Wally Profile]

I also lost my token on the computer I have been using and tried using my token only to be told it was already being used, put in a support ticket only to be told to go pound sand as I have been issued two tokens. Yes one for the computer that died and the one I have been using that now does not want to use the program without the token that is lost.

Anyone know of a program like SmartPhoto that has support?

[admin]

Dear Wally,

Really sorry that we didn't help you the first time. If you try your token ending 734 in SPE again, you should find that it will be working now.

Kind regards,

Tony

[admin]

Dear Wally,

I've checked and you should have been given more activations on your token in the first place, so sorry about that. We are currently implementing an improvement to the token system that means that tokens should need to be reissued much less often. Obviously we need to keep a check on piracy otherwise we no longer have a business, but after the improvement there should be much less need to contact support for new activations.

Tony