Why did Rendering make a Black image?

[painted tulip Profile]

My apologies if this question is here somewhere. Had issues tonight saving a file. Every save ended up as a black image. jpg, tiff, session...over and over....I had some time invested too! Sigh....Don't think that's happened before. I am not completely versed with everything this program can do, but I've certainly used it long enough that this has never happened before. There were several overlays, well like 4 and some other edits, but I wasn't even to point of having to "drag/scroll" my last edit over on top of the panel yet! That's caused some hang ups before, I save sooner now...Why did it render black??? oh yeah! it was saving the Tif file as 154KB (3245 x 4056pixels). That would normally be in the 90MB range....

[paintedtulip Profile]

Update, I was able to go back on one of the files and get my tiff and jpg saved, whew....still like to know why it rendered black.

[admin]

Hi,

If you could open a support ticket and send a session file to our support team, they could see if they can reproduce your problem. In the meantime, it might be a memory issue, are you using the 64bit build of SPE?

Tony

[paintedtulip Profile]

Tony, How do you send a session file?!

Tony, as far as I can tell I'm using the 64bit, where do I check to be sure it is?! Checked the properties box on the program and it's size is 62.4MB....that's not what I thought that meant exactly but...that doesn't mean anything!! I did find system info under the help box in the program and will copy that for a ticket. I see these numbers but I cannot relate to what they mean exactly...I mean, do I still have a good amount of memory or not? I do have several editing programs downloaded, Elements11, LR4, full Topaz suite, Perfect Photo Suite 8 and SPE already on my computer. Alot of times I will have LR4 open,picasa, and SPE at the same time, and internet (with several pages) when I'm editing stuff. Which so far has not affected anything. So far I have avoided the big Photoshop and I'm not real keen on a subscription service, particularly what it may be monthly after the first year. Anyway, here's that info from the spe help system info:
Melissa (paintedtulip)

Application: Smart Photo Editor
Edition: Full Version
Product code: PE-F-en-v1.19.21 / ZRaw-v1.3
Fingerprint: V1JLSSCM8JLDK6SBURHMVW7X
Platform: Windows
Operating System: Microsoft Windows 8|C:\windows|\Device\Harddisk0\Partition4 64-bit (6.2.9200)
Language: 1033
Computer Name: ART
Processor: AMD A10-6700 APU with Radeon(tm) HD Graphics
Number of Physical Processors: 1
Bios: 80.32
Bios Release Date: 20130321
System Model: 700-056
System Manufacturer: Hewlett-Packard
Memory: 4096 MB
Free Disk Space on Boot Partition: 1775897653248 Bytes
FreePhysicalMemory: 6575032 KB
FreeSpaceInPagingFiles: 1306452 KB
FreeVirtualMemory: 7017284 KB
Current Date/Time: 10/4/2014, 13:38:28
Qt: 4.8.2/4.8.2

[DBenterprises Profile]

Go to "Help">"About">"System Info"

It appears you are not using the latest version or the 64bit edition

The top lines should say:

Application: Smart Photo Editor (64-bit)
Product code: PE-F-en-v1.20.1 / ZRaw-v1.3

[paintedtulip Profile]

Okay somewhere I saw this and wrote it down, V1.19.21 / ZRAW-v1.3, looks like mine is a 19 instead of a 20? Would a check for upgrades fix that or do I need to do somethingelse?

[Arwin Profile]

Hi Melissa,

In SPE you can go to Help > Check for Updates and choose for the 64bit Windows version.

Shortway, this is the link

You can install the new version ontop of the old version.


Hope that this fix the problem for you!
Arwin

[DBenterprises Profile]

Go to "Help">"Updates". Since you have a 64 bit OS, click on that one.

[paintedtulip Profile]

Thanks everyone I thought the 64bit was the version I was using...now it definitely is. Whatever was happening last night has not happened again and I was able to save the file I needed and I'm updated so I don't think I need to send a support ticket. Okay, off to post a new question!