Smart Photo Editor

by **vett93** » Thu Apr 30, 2015 4:01 pm

How do I request for a refund? I sent request to support but got ignored. I would like you to honor the 30-day money back guarantee.

by **admin** » Fri May 01, 2015 9:39 am

Hi Vett93,

I'll double check with our support staff, they do try and reply within two working days. In the meantime could you check your spam folder. It's common for our support messages to be lost in there.

Tony

by **Cattrina** » Fri May 01, 2015 5:54 pm

Hi Vett93,

Can you let me know what your support ticket number is?

You can find that out by logging into the support system: http://www.smartphotoeditor.com/support ... icket_main

by **vett93** » Fri May 01, 2015 6:25 pm

Yes, the ticket ID is 189895. I was told that the Smart Photo Editor Studio version cannot work as a plugin with Lightroom. Your engineers have been informed for this issue, according to your email. So I would like to get my money back.

I put this refund request in the ticket log but nobody got back to me. Please look into the ticket log and refund me. Thank you.

by **vett93** » Mon May 04, 2015 6:54 pm

Any update on the refund, Catt?

by **vett93** » Thu May 07, 2015 6:12 pm

Can you please complete the full refund of $49.95 ASAP? Your software does not work. Your support is poor. I want my money back. Please do not drag your feet.

Thank you.

by **DennB** » Thu May 07, 2015 8:09 pm

The software works GREAT!!!!

by **vett93** » Thu May 07, 2015 8:27 pm

For your setup, yes. But it does not work in my setup. I have spent closed to 1 month to get support from them. I am not able to save the edits back to my LR in my Mac OS X. I showed them my screen shots and have exchanged 10+ emails with the support. Then they changed the support person on me. The new person did not read the support history and asked me the same questions all over again. So I repeated the same responses again. After many email exchanges, the 2nd support person told me that she was sending my issues to the developers. Then she disappeared too.

I still cannot save SPE edits on my LR. Their support persons just disappeared on me. I want my money back. They gave me a partial refund. This is the worst software experience I have had.

by **Cattrina** » Mon May 11, 2015 12:43 pm

Hi vett93,

Sorry for the delay. I can confirm that your purchase was refunded in full on 5/8/2015.

If you still haven't received this, can you let me know and I'll follow this up for you?

by **vett93** » Mon May 11, 2015 3:53 pm

I have received the refund. Thanks anyway.

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