Saved picture different from one that was saved.

Any crashes, places where the software didn't work as you expected, please let us know here.
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Joined: Tue Mar 02, 2010 11:32 am

Re: Saved picture different from one that was saved.

Postby gary » Thu May 21, 2015 1:06 pm

Having looked at your starting image, it has a color profile set in a non-standard way to sRGB and this is being ignored by SmartPhotoEditor. One solution is to load this into photoshop and save it again, and the color profile is then stored normally and works with SmartPhotoEditor.

Where did the jpeg come from?

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Joined: Sun May 10, 2015 9:44 pm

Re: Saved picture different from one that was saved.

Postby Kayric » Fri Jun 12, 2015 5:19 am

Hi Gary, Sorry it took so long to get back to you. I completely missed the second page with your question. The original picture was taken by us with a Nikon digital camera. Model # D3200.

Posts: 79
Joined: Tue Mar 02, 2010 11:32 am

Re: Saved picture different from one that was saved.

Postby gary » Fri Jun 12, 2015 9:30 am

We have fixed this problem now and will be releasing a free update to the SmartPhotoEditor that will handle these non-standard sRGB profiles. The release will be in a few days as long as the software passes our QA processes. This will also include updated RAW handling support for the newer cameras.

Gary

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